Quality Guarantee
If you’re not satisfied with the quality of the product please get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you quickly as possible.
Color consistency
We use high quality equipment to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, we will send you a replacement as quickly as possible.
Lost Orders Policy
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.
Return Policy
We currently do not support returns because the products you order are personalized and made specifically for each order.
Wrong Address
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If you rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
If you are not able to receive their order at the address, the shipment may be available for pick up at their local post office or carrier pick up point.
Shipments that go unclaimed may be returned to the sender. For these cases, get in touch with us so that we can report the problem and send you a replacement item (you will still have to pay for the shipping costs).